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Japan's Vanilla Air has apologised once a chair user was forced to crawl up a group of stairs to the plane



Hideto Kijima had boarded with the help of friends on his outward flight.
But on the return leg from the island of Amami, airline staff told him that for safety reasons, he would not be allowed to board if he could not climb the steps whereas not facilitate.
In response, man Kijima left his chair and force himself up the steps along side his arms.
Some airlines want disabled passengers to alert them earlier of their accessibility desires.
But in his journal man Kijima, head of the Japan Accessible somebody Center, a non-profit organisation thatcatalogues accessibility issues for tourists to Japan, , same if he had alerted them he believes they could have refused to let him board -- tho' travel business insiders question this.
Mr Kijima collectively says that wherever facilities weren't on the marketplace for quality disabled passengers at intervals the past, he has relied on the help of friends or staff members.
He says he has been to quite 200 airports in 158 countries since he was paralysed from the waist down throughout a school football game accident in 1990.
New measures
He collectively spoke to Japan's Japan TV, speech communication he was "surprised" by the strict rule. "I questionedif the aerodrome staff failed to assume that was wrong," he said.
Vanilla Air, a budget airline subsidiary of All Japan Airways, has apologised for the incident and declared new measures to assist chair users at the aerodrome.
The company's data processor presently says that whereas it cannot provide a boarding bridge at Amami aerodrome, it'llcurrently provide a special chair for the aim.
"We're sorry that we have a tendency to tend to caused him that hardship," an organization interpreter told fetoprotein news agency.
There square measure many different incidents this year involving the treatment of passengers by airlines.
In April, a Vietnamese-American doctor was dragged from a United Airlines flight in Chicago by social controlofficersonce he refused to relinquish up his seat voluntarily.
A video of the incident denote on-line caused an enormous backlash against the airline, forcing it to vary its policies and pay a settlement to the eviscerate doctor.

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